Shipping policy
BIRDIE HUT SHIPPING POLICY
Birdie Hut | Last Updated: 18 June 2026
Website: https://www.birdiehut.com
Email: cmwr.81@gmail.com
This document is prepared for use as a Shopify policy page and customer-facing legal reference. It is drafted for a UK-based online
apparel business selling made-to-order products fulfilled by third-party production partners.
1. Overview
Birdie Hut sells made-to-order apparel. Products are produced after an order is placed and may be shipped directly
from international production facilities.
2. Processing and Production Times
Production begins once payment has been received and the order has been confirmed. Processing and production
timeframes shown on the website are estimates only.
Because products are manufactured to order, dispatch will not normally occur immediately after order placement.
3. Delivery Times
Delivery times vary depending on production schedules, courier networks, destination country, customs processing
and public holidays.
Any delivery timeframe shown on the website is an estimate and is not guaranteed. We are not responsible for
delays caused by courier performance, customs processing, transport disruption, adverse weather or events
beyond our reasonable control.
4. International Shipping
Orders may be shipped internationally from overseas fulfilment facilities. Customers should be aware that
international delivery may take longer than domestic UK delivery.
5. Customs, Duties and Import Charges
Orders shipped internationally may be subject to customs duties, import tax, VAT, handling fees or other local
charges.
Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer and are not
included in the product price or shipping charge.
6. Delivery Address Accuracy
Customers must ensure that all delivery details are accurate and complete. We are not responsible for failed
delivery, non-delivery, re-delivery charges or delays caused by incorrect or incomplete address information
supplied by the customer.
7. Lost, Delayed or Missing Orders
Clean legal policy pack — minimal black/white edition Page 1Birdie Hut Last updated: 18 June 2026
If an order has not arrived within a reasonable period after dispatch, customers should contact us at
cmwr.81@gmail.com with their order number. We will assist where possible with tracking or carrier enquiries.
A delay does not automatically entitle a customer to cancel an order where the goods are already in production or
transit, unless cancellation or refund rights apply under law.
8. Contact
For shipping enquiries, contact:
Birdie Hut
Email: cmwr.81@gmail.com
Website: https://www.birdiehut.com